At Otter Design Labs, we appreciate your business and prioritize your satisfaction. However, as we provide digital marketing services, we handle refund and return requests slightly differently than businesses selling physical goods.
Services Delivered
Refund Requests: Due to the nature of our work, once a service has been delivered and completed, we generally cannot provide a refund. This is because we commit a significant amount of resources, planning, and actual production time which has a significant cost associated with it.
Dissatisfied with our service: If you are not satisfied with our services, we encourage you to contact us immediately. We will work closely with you and strive to address your concerns.
Project Cancellation: If you decide to cancel a service before we have started work on it, we will refund your payment in full. However, once the project has commenced, we will only be able to refund a portion of the payment based on the amount of work that has been done.
Non-Delivered Services
Prepaid Services: If for some reason we are unable to provide a service that you’ve prepaid for, you’ll be entitled to a full refund for that particular service.
Unexpected Disruptions: In the case of unexpected disruptions, such as technical problems preventing service delivery, we will provide alternatives or rescheduling options. If these are not satisfactory or viable, a full or partial refund will be issued, depending on the circumstances at hand.
Renewal of Services
Auto-Renewals of Subscriptions: Refunds are not provided for services beyond the initial money-back-guarantee period and after the renewal has been processed.
Cancellation of Renewal: You can cancel the auto-renewal of your service at any time. However, it is your responsibility to cancel before the renewal if you do not want your service to be renewed.
Changes to the Refund Policy
We reserve the right to change this refund policy terms at any time without any prior notice. Modifications will be posted and deemed effective immediately. It is your responsibility to review these changes in a timely manner. Continued use of our services implies acceptance of any changes made.
Contact our customer service at [email protected] for any concerns or issues related to refunds or cancellations. We will ensure to resolve your issues at the earliest. Our team always prioritizes the satisfaction and comfort of our clients.
Last updated: 05/11/2022
For legal purposes, the policy is governed by Telegana, India laws without giving effect to its conflict of laws provisions. Public laws and statutory provisions will prevail over this policy if there is a conflict.
